Medical Billing and Medical Coding FAQ

Have a question about our medical billing services? The team at ADT Medical Billing is here to answer any questions you may have. Browse through the frequently asked questions below to find the information you need.

Does ADT Medical Billing review coding prior to claim submission?
Yes ADT Medical Billing specializes in coding from office visits to complex surgery so each claim is reviewed before submission.

Why should I let my billing go to a medical billing company?
The important thing is to focus on quality care for your patients. Let a company like ADT Medical Billing handle the administrative work.

How can your company save me time and effort?
With our company handling the administrative end, including submitting insurance claims and more, you will have more time to focus on your patients and making sure they get the care they need. We even work with your administrative staff.

Will patient and insurance checks be sent to ADT Medical Billing?
No. All payments will still be sent to your office. You will just need to send a copy of the payments to us so we can balance out that account.

What are your contracts like?
Our initial contract is for a year with a two month trial period. You are free to cancel at the beginning of any month with a minimum of 60 days notice. Fees vary depending on the volume of claims coming in to your practice. We are paid once a month on a percentage basis.

How soon can we start working with you?
We can begin processing superbills right away. Processing electronic claims, and setting up your practice in our system will commence within 30 days.

How do we get you the information you need?
We will update all your patient information forms to make sure we get the insurance company the information they need. After that, the information can be collected and faxed to us on your schedule.

Do you send out patient statements?
Yes. We process statements weekly and automatically resend statements after 30 days with a reminder for payment.

What if patients don’t pay?
We send out three statements with dunning notices, a collection letter, and make phone calls. If we still have not received payment, we recommend you transfer the account to a collection agency or attorney.

How do you handle patient billing questions?
Our phone number is listed on patient statements to help address any questions or concerns. Our office hours are Monday through Friday, 8:00 AM – 6:30 PM EST.

Call for More Information

Partner with ADT Medical Billing to handle all your medical billing needs. For more information or if you have any questions, feel free to give us a call.